The Role

We're looking for a part-time Ecommerce Assistant to support day-to-day operations across our platforms (Shopify, TikTok Shop, Amazon, eBay, Etsy, Temu). This is a hands-on role suited to someone detail-oriented, comfortable working independently, and eager to learn the operational side of running an online marketplace.

What you'll do

• Upload, update, and maintain product listings across our sales channels
• Monitor stock levels and flag low-inventory or out-of-stock items
• Process and track customer orders, ensuring accuracy and timely fulfilment
• Respond to customer queries and support tickets in a timely, professional manner
• Assist with basic content tasks — product descriptions, image uploads, and listing formatting
• Support with order-related admin, returns processing, and platform reporting
• Flag issues or inefficiencies in store operations to the team

What we're looking for

• Comfortable using computers, spreadsheets, and learning new software/platforms quickly
• Strong attention to detail — small errors in listings or orders cost real money
• Good written English for customer communication
• Reliable and able to work independently with minimal supervision
• Prior experience with Shopify, Amazon Seller Central, or similar platforms is a plus, but not required — we'll train the right person
• Interest in e-commerce, retail, or online business is a bonus
• Someone can handle preassure

Details

• Part-time — flexible hours, to be agreed
• Ilford, East London