Returns & Refunds

1. Return Window and Eligibility

At GETODAY, we strive to ensure our customers are satisfied with their purchases. However, if you are not fully satisfied, you may return products under the terms outlined in this Return and Refund Policy, in compliance with UK consumer laws, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Please read the details carefully to understand your rights and our procedures.

  • Return Period: Products can be returned within 30 days from the date of delivery.
  • Non-Returnable Products: Certain items cannot be returned for hygiene or safety reasons, such as (but not limited to):
    • Innerwear, lingerie, swimwear.
    • Sealed personal care items (e.g., razors, toothbrushes) if unsealed.
    • Perishable goods (e.g., food, flowers).
    • Customised or personalised items.
    • Earrings and other body jewelry once unsealed.

Note: If these items are faulty or damaged upon arrival, they remain eligible for a return or refund.

  • Condition for Returns:

    • Items must be unused, in their original packaging, and include all accessories, manuals, and tags.
    • Products showing signs of wear, damage, or tampering may not be accepted.
    • Digital goods (e.g., software downloads) must not have been accessed or activated.

  • Multiple-Item Bundles: If you purchased a set or bundle, the entire set must be returned unless we specify otherwise.

2. Return Process and Verification

  • Return Initiation: To initiate a return:

    1. Contact our customer service team at [email address] or via your account dashboard.
    2. Provide your order details and reasons for the return.
    3. Await approval and a prepaid return label (if eligible).

  • Approved Return Methods: Returns must be processed using our chosen carriers (e.g., Evri or Royal Mail). We will provide detailed instructions for drop-off or collection.

  • Return Inspection: Upon receiving the return, our team will verify the item's condition:

    • If approved, the refund will be initiated.
    • If rejected, we will notify you and offer to send the item back at your expense.

  • First Return Free: The first return in every order is free of charge. For subsequent returns of the same order, return shipping costs may apply unless the item is faulty.

  • Partial Returns: For orders with multiple items, partial returns are allowed. Refunds for eligible items will be processed independently.

3. Refund Policy

  • Original Payment Method: Refunds are issued to the original payment method used for the purchase.

    • Refunds cannot be redirected to a different account or payment method.
    • If you paid using a gift card or store credit, the refund will be reissued in the same form.

  • Processing Time:

    • Refunds are typically processed within 7–10 business days of return approval.
    • The time it takes for funds to reflect in your account may vary depending on your bank or payment provider.

  • Shipping Costs:

    • If the return is due to an error on our part (e.g., wrong or damaged item), we will cover the return shipping costs.
    • For change-of-mind returns, return shipping costs will apply after the first free return.

4. Exchanges

  • Exchange Eligibility: At this time, we do not offer direct exchanges. Instead, you may return the original product for a refund and place a new order for the desired item.

5. Damaged, Defective, or Incorrect Items

  • If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
    • Provide photographs of the issue and the packaging (if applicable).
    • We will arrange for a replacement or refund, and return shipping costs will be covered.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Double-check with your bank or payment provider.
  • Contact us if the issue persists. We will assist in tracking your refund.

7. Cancellations

  • Before Dispatch: Orders can be cancelled before they are dispatched for a full refund.
  • After Dispatch: If your order has already been shipped, you may need to wait until the item is delivered and then initiate a return.

8. Returning Large or Fragile Items

For oversized or fragile items, we will provide specific instructions for safe packaging and courier arrangements. Please ensure these instructions are followed to avoid damage during transit.

9. Your Consumer Rights

This policy does not affect your statutory rights under UK law. For example:

  • You are entitled to a full refund for faulty or misdescribed goods, even beyond the 30-day return period.
  • You have the right to cancel certain online purchases within 14 days of receipt, under the Consumer Contracts Regulations.

10. Contact Us

If you have any questions or require assistance with your return, please contact us at:

  • Email: support@getodayuk.co.uk
  • Phone: +44 7909095263
  • Address: IG3 London, United Kingdom